User Agreement
Last Updated: 2026-8-29
Agreement between Guangzhou Yujian Sea Breeze Catering Management Co., Ltd. and game user 
1 Acceptance of Terms
By downloading, installing, registering or logging into our Game, you confirm you have read, understood and fully agree to this User Agreement and the linked Privacy Policy. If you do not accept these terms, you must stop using all our Services immediately.
If you are a minor, your guardian must review and approve this Agreement on your behalf.
2 Account Rules
1.You shall provide truthful age information for minor protection verification.
2.Your game account, password and verification code are your sole responsibility; all operations under your account shall be deemed your own behavior.
3.Strictly forbidden: sell, rent, trade, gift or transfer game accounts to third parties for real currency or virtual value. Any account transaction is invalid and we have the right to suspend or terminate the account permanently.
4.One user may only hold a limited number of normal game accounts; mass registration of batch accounts for cheating, brush rewards or commercial exploitation is prohibited.
3 Acceptable Use Prohibited Conduct
You shall NOT perform the following behaviors:
1.Use plug-ins, cheats, scripts, emulators, modification tools or third-party hacking programs to alter game data, gacha probability or battle results
2.Exploit game bugs for improper profit; you must report bugs to customer service once discovered
3.Publish illegal, violent, pornographic, racial, religious discriminatory, politically sensitive text, avatar or in-game content
4.Harass, insult, threaten other players; conduct fraud, extortion or virtual item scams inside the game
5.Violate local laws of the Philippines, Indonesia, Malaysia, Thailand, Singapore and other regions where you access the Game.
Any violation above will result in penalties including warning, temporary mute, account freeze or permanent ban, without refund of any paid virtual currency.
4 In-App Purchase & Virtual Items
1.All virtual currency, gacha draws, skins, equipment, limited event rewards are digital licensed virtual goods, not physical property with real-world monetary value. Virtual items cannot be refunded, exchanged for cash or transferred out of the game system.
2.All gacha draw probabilities are permanently fixed and fully disclosed on our official dedicated probability page, no hidden odds or composite gacha traps.
3.You confirm all payments are voluntarily made by yourself. Chargebacks, unauthorized card disputes or fraudulent payment applications will lead to immediate account lock and loss of all virtual assets.
4.Local pricing complies with regional consumer rules (Philippine Peso, Indonesian Rupiah etc.); occasional promotional activities follow published event rules.
5 Intellectual Property
All game code, art, character, plot, music, trademark, text and UI design are our exclusive intellectual property protected by copyright and trademark law. Without our written authorization, you may not copy, decompile, reverse engineer, reproduce or distribute any game content for commercial use.
6 Service Maintenance & Interruption
We reserve the right to conduct regular server maintenance, version updates, function optimization and event adjustment without prior individual notice. Temporary server downtime caused by maintenance, network failure or force majeure will not entitle you to compensation. We do not guarantee 100% uninterrupted service at all times.
7 Refund & Dispute Handling
1.Virtual item purchases are non-refundable except when required by mandatory local consumer protection laws.
2.All complaints about gacha, account penalty, payment and game bugs shall be submitted via official support email with relevant screenshots and game ID; we will review within 7 working days.
3.This Agreement is governed by the laws of Singapore for cross-border Southeast Asia disputes; disputes shall be resolved via negotiation first, then arbitration in Singapore if negotiation fails.
8 Third-Party Platforms
Apple, Google Play and local app stores are third-party beneficiaries of this Agreement. You must also comply with their respective store user policies when downloading and updating the Game. We are solely responsible for all game content, not the app market platforms.
9 Limitation of Liability
We shall not be liable for indirect losses including lost profit, business interruption or data loss caused by your own improper operation, device failure or third-party network problems. Our total compensation liability under any circumstance shall not exceed the total amount you paid to us within the last 6 months.
10 Severability
If any clause of this Agreement is judged invalid or unenforceable by regulatory authorities or courts, the remaining clauses shall remain fully valid and binding.
11 Agreement Revision
We may revise this User Agreement at any time. Material changes will be notified via in-game pop-up or official website for 7 days. Continued gameplay after effective date constitutes acceptance of revised terms.
12 Contact Support
Game service, account penalty, refund and policy consultation: support@toykeep.gg